Assessor Resource

BSBHRM522
Manage employee and industrial relations

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to manage employee relations (ER) and industrial relations (IR) matters in an organisation. It involves developing and implementing ER and IR policies and plans and managing conflict resolution negotiations.

The unit applies to those who are authorised to oversee IR and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and IR as well as current knowledge of ER and IR trends and legislation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement ER and IR policies and plans in at least one work area.

In the course of the above, the candidate must:

analyse organisational documentation and determine long-term ER objectives and current ER performance

collaborate with others to develop and review IR policies and plans

develop implementation and contingency plans for IR policies

identify the skills and knowledge needed to implement the plan and organise training and development for self and staff

document and communicate strategies and procedures for eliminating and dealing with grievances and disputes

train others in conflict-resolution techniques

manage IR conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

relevant IR legislation or regulations

key features of enterprise and workplace bargaining processes

key features of relevant entities in the current Australian IR system, including courts and tribunals, trade unions and employer bodies

key sources of expert ER and IR advice

relevant organisational policies and procedures

key features of organisational objectives

key aspects of cost-benefit, risk-analysis and current legislative requirements.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

awards and enterprise bargaining agreements

relevant legislation, regulations, standards and codes

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement ER and IR policies and plans in at least one work area.

In the course of the above, the candidate must:

analyse organisational documentation and determine long-term ER objectives and current ER performance

collaborate with others to develop and review IR policies and plans

develop implementation and contingency plans for IR policies

identify the skills and knowledge needed to implement the plan and organise training and development for self and staff

document and communicate strategies and procedures for eliminating and dealing with grievances and disputes

train others in conflict-resolution techniques

manage IR conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

relevant IR legislation or regulations

key features of enterprise and workplace bargaining processes

key features of relevant entities in the current Australian IR system, including courts and tribunals, trade unions and employer bodies

key sources of expert ER and IR advice

relevant organisational policies and procedures

key features of organisational objectives

key aspects of cost-benefit, risk-analysis and current legislative requirements.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

awards and enterprise bargaining agreements

relevant legislation, regulations, standards and codes

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine long term ER strategy according to organisational objectives 
Analyse existing ER performance in relation to workforce objectives 
Evaluate options in terms of cost-benefit, risk-analysis and relevant industrial instruments 
Consult relevant internal stakeholders and develop IR policies and plans 
Identify the skills and knowledge relevant for management and the workforce to effectively implement these strategies and policies 
Develop implementation plan and contingency plan for ER and IR policies and strategies 
Organise training and development for identified requirements to support ER and IR plan 
Agree on changes required by the organisational policies and implementation plan 
Document procedures for addressing grievances and conflict according to organisational policies and procedures 
Identify and communicate key procedures for addressing grievances and conflict to stakeholders 
Review ER and IR policies and plans and establish whether they are meeting their intended outcomes 
Develop and deliver training to individuals in conflict-management techniques and procedures 
Identify, and where relevant alleviate or eliminate, sources of conflict or grievance according to legal requirements 
Evaluate documentation and other information sources and clarify issues in dispute and ensure completeness, balance and relevance 
Obtain expert or specialist advice and/or refer to precedents, if required 
Determine and apply negotiation strategy 
Advocate the organisation’s position to reach a resolution that aligns with organisational objectives 

Forms

Assessment Cover Sheet

BSBHRM522 - Manage employee and industrial relations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBHRM522 - Manage employee and industrial relations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: